Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Develop customer relations and be the Single Point Of Contact (SPOC) for operations for the Key Accounts

• Drive improvement in On Time In Full (OTIF) and reduction in Vendor Violations charges by working closely with all relevant stakeholders within the chain: e.g. Sales, Integrated Supply Chain, Finance Marketing etc.

• Own the customer order-desk for customer order processing.

• Drive Touch-less order processing in the supply chain

• Drive Weekly PDCA around OTIF with the wider team

• Build a joint supply chain improvement plan with customer to drive operational excellence and best in class operational KPIs

• Build a strategy around customer returns, repair, refurbishment with Key Customers

• Lead problem-solving activities to ensure fast mitigation actions.

• Lead new initiatives in the collaboration with Key Customers like new locals, portfolio extension (e.g. Medical) and new service propositions (Direct Fulfillment)

• Work with Warehousing & Distribution team to reduce to Cost to Serve

• Develop new returns concepts with Key Customers (direct to disposition)

You are part of

The Customer Collaboration Manager will drive operational excellence with key customers in North America. The Customer Collaboration Manager will report directly to the Director Customer Operations and located based in Stamford, Connecticut.

To succeed in this role, you’ll need a customer-first attitude and the following

• Customer First Mindset

• Team up approach with customers and critical stakeholders

• Bachelor’s degree required; Masters preferred

• 5+ years of Supply Chain related experience

• Project Management skills & experience is needed to be successful in this role

• Customer collaboration experience

• Strong communicator; written and verbal

• Quality always mindset

• Business Performance Management

• Understanding of Integrated Supply Chain Management

• Knowledge of Logistics Management

• Product Innovation & Lifecycle Management Fundamentals

• Analytically strong, demonstrates strong analytical skills and the ability to drive decisions based on data

• Ability to build strategic business plan

In return, we offer you

The opportunity to be responsible for formulating an E2E joined strategic improvement agenda to drive operational excellence with Key Customers in North America. You will execute on the agreed improvement initiative to ensure they will be delivered against the agreed project timeline and deliverables.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Stamford, Connecticut or Pittsburgh, Pennsylvania or Nashville, Tennessee or Cambridge, Massachusetts or Maple Grove, Minnesota or Orlando, Florida.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

#LI-PH1