Rally Camps is now hiring for a Customer Experience and Communications Coordinator

Rally Camps is operated by Rally Enterprises.

Rally is building a leading sports, recreation, and educational organization that empowers growth, confidence, and transformative experiences for our campers and team members through our award-winning summer camp and sports programs.

The Rally family of companies currently includes operations for professional sports teams (San Francisco Giants & San Diego Padres) as well as for children interested in sports, games, and other enrichment activities through our Rally Camps and Sports Plus Camp programming.

As a market leader with more than 15,000 campers, hundreds of employees, and dozens of partner sites each summer, we are committed to building an inclusive Rally community, reflecting and representing society at every level of the business, including our employees, vendors, partners and campers. Rally is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

As a Coordinator of Customer Experience and Communications you will be the first interaction that many of our customers have with our organization and help set an amazing first impression. This is a great opportunity for growth into a management role with the potential to become full-time.

What you'll do:

• Help oversee a team of seasonal interns that deliver best-in-class communications and customer service to our camp families. In this role you'll work both actively within the department and spend much of the year overseeing a team that executes the daily work.
• Responsible for receiving and responding to incoming customer service and enrollment inquiries for all of our camp brands (San Francisco Giants, San Diego Padres, Rally Camps, & Sports Plus Camps).
• Answer parent questions and assist parents with enrolling via our camp management system
• Make proactive phone calls to camp families to ensure accounts are updated and to provide "wow" moments of customer experience in helping them prepare for camp
• Assist in camp marketing production and execution via social media, mass emails, and other mediums- helping establish and maintain a consistent brand voice
• Produce reports, process payments, and conduct reconciliations to ensure accounts and processes remain current at all times
• Troubleshoot issues that customers encounter to solve their problems. Coordinate with third-party software vendors, as necessary, to make adjustments that make customer experience smoother
• Work on projects relating to each customer's experience, and simplifying processes.

What you'll bring:

• Experience in the sports + recreation industry
• Comfort and confidence in speaking with customers via phone
• You're a team player with a "no task is below me" approach
• You enjoy working in a fast-paced and ever-changing environment
• Exceptional communication skills, both written and verbal
• Rigorous attention to detail and highly organized
• Strong command of Google Suite (Gmail, Google Calendar, Drive, Docs)

Benefits Include

• Compensation: $16-$18/ hr
• Hybrid work from home schedule available
• Tickets to San Diego Padres home games
• Office snacks and occasional lunches

Schedule

• 20-30 hours per week to start, would increase to 40 in the winter.

If you're ready for an amazing opportunity, apply now!

Locations: 92182