Customer Experience Coordinator - Groups

Full Time
Tahoe City, CA 96145
Posted
Job description
Job Summary
This position will effectively administer the customer experience for group business, including weddings, family reunions and room blocks.
Benefits
  • Insurance - Health, Dental & Life
  • Bonus Program
  • Paid Vacation
  • Profit Sharing Plan
  • Pool, Gym & Recreation Use
  • Employee Housing Opportunity
  • Employee Meeting Space Rental
  • Employee Lodging Rates and Friends and Family Rates
  • Employee Shift Meals and Food Discounts
  • Shared Gold Pass for California Ski Resorts

Pay Scale

$20.00 - 25.00 per hour + commissions

Responsibilities

Prior to group arrival:

  • Work with client on all event details and logistics
  • Establish times for meetings, room set up, meals, coffee breaks, socials, etc.
  • Audio/visual requirements
  • On site and off-site activities
  • Group agenda
  • Preliminary planning form to Front Desk

Upon group arrival:

  • file down to the Front Desk a copy of the agenda and vegetarian sign up sheets to folio
  • confirm group’s agenda
  • gift for on-site contact
  • handle any changes or emergencies as they arise
  • Attend weekly sales meetings and precon meetings
  • Host site inspections
  • Evening, weekend and/or holiday work required
  • Perform other duties as assigned
Qualifications
  • Education: High school diploma or equivalent required.
  • Strong verbal and written communication skills required for guest interactions.
  • Must be fluent in verbal and written English.
  • Basic computer and typing skills required.
  • Experience: Previous guest service preferred, but not essential

About Us

Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.

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