Customer Intelligence Unit Manager (Remote)

Full Time
Los Angeles, CA 90071
Posted
Job description

NEW DIGITAL BANK MISSION STATEMENT:

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the 2nd largest bank in Japan and the 12th largest bank in the world with operations in over 40 countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It's the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.


GENERAL SUMMARY:

Reporting to the Chief BSA Officer, the Jenius Customer Intelligence Unit (CIU) Manager will oversee a team of analysts responsible for administering the banks Know Your Customer program. The Jenius CIU Manager must demonstrate an in-depth understanding of anti-money laundering laws and regulations and other industry guidance and interpretations, trends, and typologies as they relate to money laundering and terrorist financing with a heavy emphasis on the unique risks presented by a digital bank. This role encompasses oversight, supervision, and mentorship of staff, ownership of productivity monitoring and managing of regulatory deadlines, participation in the development and maintenance of policies and procedures, quality reviews and coaching, and routine preparation and distribution of department reports.


PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Monitoring daily, weekly, and monthly CDD/EDD reviews and AML alerts, balancing workloads across the team to ensure analysis and cases are reviewed and completed within established team performance and regulatory time frames.
  • Responsible for providing KYC advisory support to the first line of defense.
  • Review and approve elevated risk reviews.
  • Serving as subject matter expert, providing mentorship and training opportunities for the team as well as promoting career progression initiatives.
  • Managing individual performance evaluations.
  • Regularly presenting to Management statistical information across the KYC program.
  • Continuously identifying opportunities for process improvements, escalating recommendations, and implementing changes and enhancements.
  • Participating in various special projects or assuming project ownership as required.

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