Job description

QuickPouch is an established leader in the design, manufacture and customization of unique automated packaging machines for the medical device, cosmetic and high-end product industries. Sales experience is a plus! We currently have an opening in our Ronkonkoma, NY location for a Customer Relations Coordinator. Having a manufacturing background is a plus for this position.

Responsibilities:

• Achieve and maintain high levels of customer satisfaction. responding to customer in a timely manner
• Monitor and respond to customer emails in a timely manner.
• Interaction with all depts. to find the answer for the customer.
• Ensuring that customer requests are handled appropriately and in a timely manner.
• Process service calls and quotes.
• Gather necessary information to troubleshoot mechanical and technical issues, which may include arranging Skype meetings, and collecting photos and videos.
• Track all service requests and parts quotes.
• Assist in developing processes and procedures to improve customer service group.
• Special projects as required.

Required Skills:

• Able to multi-task
• Excellent communication skills, ability to take thorough notes and complete daily reports.
• Must have advanced Excel and Word skills.
• Strong follow up skills.
• Must be energetic and have enthusiasm for learning our product!
• Proactive, self-directed, detailed and organized in order to take lead of any situation.
• Strong problem solving and analytical skills.
• Ability to work individually as well as in a team environment.
• Sales experience a plus.
• MRP knowledge is a plus.
• Required Experience:
• Minimum 3 years relevant customer service experience
• Background in manufacturing equipment, parts equipment and assembly is preferred.

COMPENSATION: Is based on experience.

**PLEASE EMAIL YOUR RESUME WITH SALARY REQUIREMENTS.**

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
We have maintenance cleaning and sanitizing all day. All protective gear is at your disposal: gloves, sanitizers and masks.

Application Question(s):

• Please explain your manufacturing background?

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

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