Job description

Job Title: Customer Service Administrator/Office Assistant

McCloud Aquatics – Elburn, IL

McCloud Aquatics is engaged in aquatic weed control and pond/lake management services, as well as aeration and fountain products.

For more information about our company, please visit our website at www.mccloudaquatics.com.

Currently seeking a part-time or full-time applicant for a minimum of 24 hours per week, Mondays, Wednesday & Fridays, with the potential of possibly becoming full-time. Schedule is flexible.

Summary: Responsible for relaying incoming phone calls and performing diversified clerical duties in a professional manner. Support our company goals through exceptional customer service and maintaining relations with existing accounts. Other duties include assisting in marketing and accounting.

Duties and Responsibilities:

• Coordinates and monitors office operations to ensure company requirements are sufficiently met on a daily basis.
• Answers phones and takes accurate messages, transfers and/or dispatches requests in an efficient manner.
• Applies knowledge of company products/services to efficiently process customer inquiries and complaints in a diplomatic manner.
• Monitors office procedures and resolves problems through collaboration with pertinent contacts.
• Creates and/or assists in creating proposals in a timely manner.
• Enter new customers and schedules in systems.
• Maintains all customer and company files including filing and updating information in computer.
• Maintains accurate customer information in database according to company procedures.
• Billing functions; generates invoices for mailing.
• Researches discrepancies and debit memos to accurately process, issue and post credits/debits to customer accounts as necessary.
• Initiates, tracks and maintains all records/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters.
• Researches and responds to all account receivable inquiries in a prompt manner and maintains all records related to accounts receivable.
• Assists in month closing by assuring all appropriate information is data entered into compute.
• Performs other related duties as assigned.

Skills:

Oral and Written Communication Skills

Expert Excel Skills

Interpersonal Skills

Reading Skills

Customer Relations

Diplomacy

Professionalism

Math Aptitude

Organization

Planning

Time Management

Computer Literacy

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
We are obeying the rules and guidelines set forth by the state of Illinois and the Government.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.