Job description
Title: Customer Service Assistant, Residential ESS
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. LGESMI is a wholly-owned subsidiary of LG Energy Solution, a South Korean company that has global operations focused on petrochemical products, information/electronic materials, and energy solutions. LG Energy Solution is part of the LG Group. With significant market share in consumer, automotive and stationary applications, LG Energy Solution is the world’s leading developer and manufacturer of lithium-ion polymer batteries. The LG Group has identified ESS as one of the company’s top ten future growth opportunities – and so this represents an opportunity to join a highly successful, global company at a relatively early stage in its growth Come join the leader in advanced EV batteries! www.lgensol.com
Summary
Responsibilities
Qualifications:
Location: Troy, MI
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. LGESMI is a wholly-owned subsidiary of LG Energy Solution, a South Korean company that has global operations focused on petrochemical products, information/electronic materials, and energy solutions. LG Energy Solution is part of the LG Group. With significant market share in consumer, automotive and stationary applications, LG Energy Solution is the world’s leading developer and manufacturer of lithium-ion polymer batteries. The LG Group has identified ESS as one of the company’s top ten future growth opportunities – and so this represents an opportunity to join a highly successful, global company at a relatively early stage in its growth Come join the leader in advanced EV batteries! www.lgensol.com
Summary
The role of Customer Service Assistant will include supporting daily customer service activities for existing and future business in North America. The successful candidate will require an understanding of handling manufacturer product warranties and return material authorizations (RMAs) in B2B and B2C environments. The individual must be able to identify clients’ needs, generate solutions and respond to customer requests in a timely manner. This requires the individual to have adequate time management skills and the ability to nurture effective relationships with customers. The role will be within a fast-paced, team-oriented, international business.
Responsibilities
The successful candidate will thrive in a fast and flexible role within a relatively small North American regional organization with specialized technical and commercial support from LG Energy Solution’s Korea-based associates. Primary responsibilities of the Customer Support Assistant include:
- Maintain and own up-to-date daily RMA submissions and approvals data
- Report to Customer Service Specialist on the status of RMA activities
- Manage and keep track of e-documents related to RMAs for the internal team
- Receive and keep record of invoices from customers, partners, and sub-contractors
- Coordinate with the internal team for approvals and to process invoices
- Expense report to Customer Service Manager
- Maintain amenable demeanor with challenging and upset customer complaints
- Support internal reporting requirements
Qualifications:
- Work experience in administrative work preferred.
- Advanced skills in Microsoft Excel; experience in Microsoft Teams preferred
- Excellent communication skills; verbal and written
- Bilingual (Korean)
- Professional, highly motivated individual with a strong results-oriented work ethic
- An ability to identify opportunities to improve customer experience
- Close attention to details, excellent organizational and time management skills
- Comfortable working beyond normal office hours as required to meet customer expectations
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