Job description
Are you ready for an amazing career opportunity where employees are the core in everything we do? We are seeking customer oriented, Client Service Coordinators!
With over 15 years of experience in the background and drug screening industry, Background Screeners of America delivers a single source solution to assist companies in making wise, informed hiring decisions. We pride ourselves in knowing that we are providing a comprehensive and thorough background screening product to employers and agencies alike that require a complete, accurate background screening result.
If you are passionate about working in dynamic, fast paced environment, come join our talented team!
** We are located in Northridge, CA **
The Customer Service Clerk is responsible for completing all employment, education, tenant and reference verifications for the company. Working closely with our third-party vendors, providing real-time updates to clients and the client services team to relay delay information. Data collection and accurate record keeping is essential in this crucial role as this data is reported to potential employers and property management companies for review.
Requirements:- Verify past employment, education, tenant and references of 75+ applicants daily
- Make between 60 to 90 calls, emails and faxes each day to complete the verification process
- Notate and document in real-time attempts made so all departments can have real-time access to status and expected delivery dates
- Prepare accurate and grammatically correct reports summarizing the data collected from research and verification interviews performed
- Handle personal identifying information confidently and responsibly
- Maintain daily performance level that meets or exceeds the establish goal for the department
- Protect company, applicant and customer information in accordance with company policy and procedure
- Other duties as assigned
What we offer!
- Health, Dental, and Vision Coverage
- 401K
- Competitive Salary
- Paid Vacation/Sick time
- Long/Short Term Disability
- Employee Assistance Program
- Collaborative team environment
- Positive work culture
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