Job description

Experienced Customer Service Manager needed to join our team TODAY!

Call to schedule an interview NOW: (954) 247-8575!

Mandatory: When you call please mention post number 110.

We are one of the largest, most trusted and reliable Medicare Insurance
Brokerage Firms in the country, and we are:

• Committed to excellence
• Employee focused
• Sales driven
• Customer-centric

If YOUR goal is to be part of a diverse, growing, and multi-faceted
customer service team then look no further - this opportunity is for YOU!

We are based out of South Florida with offices Nationwide. Our main location
is minutes from I-95, the Turnpike, and Federal Hwy in a beautiful 3 story call
center just around the corner from Fort Lauderdale Beach.

EXPERIENCE IN A CUSTOMER SERVICE OR RETENTION ORIENTED
CALL CENTERIS A MUST! ANY EXPERIENCE WITH BACK-END/POST-
SALE UPSELLING IS A PLUS!

Call to schedule an interview NOW at (954) 247-8575!

Job Type: Full-time (Flexible availability is needed for peak-season)

Salary: $45,000 - $75,000 per year

Benefits:

• Base Salary + Incentives
• Bonuses
• Full benefits
• Paid training

Schedule:

• 8-10 hour shift
• Monday to Friday

Experience:

• Past Admin/Customer Service leadership role(s)
• Experience in team building and holding individuals accountable

Language:

• English
• Spanish (preferred)

Brief Job Description:

The Customer Service Manager supports the organization by leading various post-sale/enrollment departments to maintain and improve client relationships in a quality manner. This individual will be responsible for leading the following departments: Customer Service, Concierge, Verification, QA, Member Care Assessment, and Medicare Part D Sales.

The role of the Customer Service Manager is to create a culture that consists of consistency, excellence, accountability, organization, and professionalism. They will also provide representatives with training to expand their knowledge of Medicare products and post-sale upselling techniques.

In addition, the Customer Service Manager analyzes data to focus on improving customer experience and implements processes to better support the organization and its existing clients.

What we are looking for:

• Self-motivated / Motivates others
• Ability to multitask in a fast-paced environment
• Effectiveness in supervising and managing large teams
• Patient demeanor
• Competence with Microsoft Excel
• Passion for developing employees.

Call to schedule an interview NOW at (954) 247-8575!

Mandatory: Bilingual - When you call please mention post number 110.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fort Lauderdale, FL 33306: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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