Job description

MMC Group is seeking to identify candidates that meet the following:

We are looking for part time customer-oriented service representatives. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Start Date: 11/14/2022

Location: 1150 South Avenue Staten Island, NY 10314. This is NOT a remote position.

Bonus: $500 After 90 Day Probation Period: Paid after 90 days of completing and meeting A+ Service Levels, Attendance and all policies established by site.

Job Description

• The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the state funded program.
• The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
• The CSR disseminates information on a variety of state funded programs related topics using training materials, handouts, and online tools.
• The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
• The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Using our client’s platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
• The CSR performs account updates in strict adherence to departmental policy and procedures

Training:

• 3 Week Paid Onsite/Virtual Training
• Must have Computer and Internet Access
• Monday – Friday 8:30am – 5:00pm
• After Training be available to work a part time schedule M-F between 7a-7p and Saturdays 8a-2pm

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Staten Island, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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