Job description

Job Summary:

A great local company is looking to add to their Policy Support team. They have a great training program to train employees on systems and policies. This department is responsible for answering customer service phone calls, independently resolving customers' problems, and processing basic Customer Service requests such as sending letters and forms, directing work as appropriate, and responding to email inquiries.

Key Responsibilities:

• Answer phone calls from customers and agents in a timely and professional manner
• Complete customer service requests for example mailing forms, financial transactions and address changes
• Assisting customers with email requests for information or assistance

Knowledge, Skills, and Abilities:

• Excellent phone voice, grammar, and a strong desire to help people.
• Ability to work well with others at various levels within the organization
• Typing speed of at least 40 wpm
• Ability to multi-task while accomplishing work-related items
• Ability to quickly document files and move to the next item
• Detail-oriented with a strong sense of urgency
• Ability to build rapport while facilitating speedy resolution
• Ability to prioritize work to ensure timely completion of all tasks
• Courteous and patient; positive attitude even when the situation is unpleasant
• Ability to operate in high energy, ever-changing environment with assistance and direction
• Independent problem-solving abilities
• Desire and ability to take ownership of the situation and resolve problems
• Ability to work in a team environment

Job Types: Full-time, Contract

Pay: $19.00 - $21.00 per hour

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Kansas City, MO 64105

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