Job description
Primary Functions
- Receive and process sales orders from existing customers via telephone, FAX and e-mail.
- Create pricing quotes for customers.
- Conduct product and application research to match customer’s criteria. (This includes communicating with suppliers.)
- Calculate freight quotes for customers, both inbound and outbound.
- Input sales orders into company software system.
- Serve as liaison between customers and warehousing/distribution.
- Process customer product returns and initiating credit requests.
- Process drop shipment orders (direct shipments from supplier to customer).
- Provide research, order entry and quoting for company’s Field Sales Team.
- Conduct telemarketing communication with prospective customers and processing of sales leads.
Secondary Functions
- Serve as back up to Counter Sales (all Customer Service functions with walk-up customers).
Job Requirements
- Computer aptitude, knowledge and experience with Microsoft Office tools (particularly Word and Excel)
- Strong math skills, ability to make calculations involving percentages, convert systems of measurement (feet to meters, inches to feet, etc), ability to calculate discounts and margins
- Strong communication skills including telephone and e-mail; ability to communicate with internal and external customers
- Strong organizational skills; must be able to multi-task and prioritize tasks
Additional
- Knowledge of and experience with hydraulic and pneumatic products and their applications
- Knowledge of and experience with pipe fittings, tube fittings, hydraulic and pneumatic hoses, couplings, valves and related products
Equal Opportunity Employer
Required Skills
Required Experience
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