Job description

Why Russell Cellular?

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 800+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities

What will you do in your role?
The primary focus of the Solution Center Specialist is to continue Russell Cellular's commitment to provide the best experience to every customer every time. We achieve this by providing a concise and accurate solution by the end of every inbound and outbound call made within the department. In order to ensure we are always providing accurate information, each representative is responsible to maintaining their knowledge of all current company policies and procedures as well as any promotions.
Communication with upper management, peers, other departments and sales representatives is vital for success. The Solution Center Specialist will continuously communicate and execute our vision, goals and expectations. Furthermore, the Solution Center Specialist will suggest new ideas, think outside of the box, and enhance the Solution Center's current practices. This is how we ultimately give every customer the best experience possible, by communicating as a team.

Qualifications:

• High School Diploma or G.E.D
• 2+ years of customer service or sales experience preferred
• Ability to cooperate with and support other members of customer service team
• Strong verbal communication skills in the English language
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment
• Strong computer skills
• Strong attention to detail
• Strong problem solving and organizational skills
• Proficiency with Microsoft Office including Excel, Outlook, etc.
• Effective phone and email communication with colleagues
• Develop and maintain a strong knowledge of company products and services
• Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
• Able to work within a structured team environment
• Able to work independently and multi-task in order to achieve Home Office goals
• Able to work effectively with others
• Able to work as part of a dynamic team
• Flexibility with scheduling
• Positive attitude and pleasant demeanor a must
• Professional appearance
• Bi-lingual preferred

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 800+ locations, across 44 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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