We are looking for a CSR to join our staff & serve America’s Best Pizzas! As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities include but are not limited to:

• 
  Greet and welcome customers to the restaurant
• Take orders, process payments, & customer phone calls
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Receiving in the moment coaching & hands on training
• Assisting management with in store tasks & other daily store duties
• Prepare customer orders & help with kitchen prep activities
• Bag, box, wrap, & distribute orders
• Cleaning, maintaining, & stocking the showroom & kitchen
• Participate in marketing & promotional activities (up-selling, distributing coupons, menus, sampling, etc)
• Assist with kitchen activities during slow periods
• Complying with the rules and regulations of the company

REQUIREMENTS

• Must be 16 years of age or older
• Work experience as a CSR or similar role in a restaurant (preferred)
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Familiarity with kitchen equipment & POS/KPS systems
• Understanding of food hygiene
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Good time-management skills
• Ability to enter orders using a computer keyboard or touch screen
• Flexibility to work in shifts, including weekends and evenings
• Servsafe or required state food safety license
• Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.

As the largest franchisee of Stoner's Pizza Joint, Pie Empire is rapidly growing and expanding our territory into new states and opening new locations. We pride ourselves on our excellent customer service and top-notch product, delivering consistency throughout all our stores. At Pie Empire (dba Stoner's Pizza Joint) you are a part of a forward-thinking team that is competitive in the job industry and is invested in the advancement of our team members within the company.