Job Title: Customer Service Representative

Company: Southern California Food Allergy Institute

Location: Call Center ; Long Beach, CA

Hours: Full Time; Non-Exempt; M-F 8AM-5PM (Onsite)

Salary:

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Who We Are:

Founded in 2015, the Southern California Food Allergy Institute (SCFAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. We have collected more than a trillion data points that allow us to use mathematics and analytics to best understand how we can treat patients with anaphylactic food allergies in the safest way possible.

Why SCFAI?

The Southern California Food Allergy Institute is home to many innovative thinkers, problem solvers, and passionate leaders. The work we do is truly life-changing for our patients and their families; each member of our team will experience how their role supports our mission! SCFAI provides a challenging and rewarding environment where employees’ talents are leveraged, ideas are encouraged and growth is always inspired.

Who Are We Looking For?

We are looking for a dynamic, empathetic and flexible individual to be a Customer Service Representative for our pediatric allergy clinic. You will be an integral part of the daily activity of the Call Center, directing a high volume of calls to their respective departments.

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Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• PTO Days
• Paid Holidays
• 401K Plan (matched)
• Professional Development
• Paid Training
• Company Sponsored Events
• Competitive Rates
• Paid Family Leave
• Growth Opportunities

Essential Functions:

• Respond and appropriately direct incoming calls.
• Schedule patient appointments.
• Build and maintain outstanding customer service.
• Be quick with problem solving to help resolve patient needs.
• Updates patient information as necessary in the CRM and provides any instructions and/or directions to patients and caregivers.
• Verifies patient demographics and updates changes as needed.
• Keeps accurate records of all interactions.
• Process tickets using a web-based system to escalate customer issues as needed.
• Other responsibilities as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Customer service experience preferred.
• High level capacity to multitask independently and on a computer.
• Excellent typing skills.
• Excellent written and oral communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.
• Spanish-speaking preferred.
• Must be able to sit at a desk for prolonged periods of time.
• Must be able to lift up to 20lbs.

SCFAI provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. SCFAI is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

Please note that SCFAI has adopted a mandatory COVID-19 vaccination policy for all employees. We believe this approach to be most effective in ensuring the continued safety of our team and our patients, and congruent with the local and national guidance provided to workers within the healthcare industry. Should you choose to join the organization, you will be required to submit appropriate documentation within the first 45 days of employment. SCFAI will make reasonable accommodations due to disability or religious reasons, as required by law. Temporary deferrals may also be requested (i.e. pregnancy or recent COVID-19 illness).