Job description

TWIN MED is a business essential business looking for qualified candidates. Twin Med, LLC is one of the largest full-line medical supply distributors in the United States. Working here is your opportunity to shape an industry that’s vital to us all.

We provide our employees opportunities for professional growth, advancement and competitive benefits.

Twin Med, LLC. is currently searching for a Customer Service Representative in our Distribution Center located in Santa Fe Springs, CA .The successful applicant must be able to maintain high levels of accuracy in day-to-day warehouse operations, and provide impeccable customer service to our clients. If you have the knowledge and expertise as a Customer Service Representative, we invite you to apply today.

Position Overview

This position is to provide outstanding customer service. It requires the ability to work in a multi-channel environment. This position will work closely with all aspects of the company.

Job description:

• Primary focus of the job will be to process information/paperwork pertaining to returns/credits due to defects, damage and/or wrong/Missing amount by performing the following duties:

-Process requisition within the guidelines of the TwinMed Returns Policy

-Input & process transactions obtaining such information as Customer account #, quantity, reason for return, item #, invoice research in Microsoft Great Plains

-Liaise with Customers, Customer Service, Multiple TwinMed Distribution Centers via phone, fax, email, chat and mail regarding Returns

-Track inventory transactions made through the returns process

-Liaise with Carriers to file freight Claims

• Ability to work in a fast paced multi-channel support environment of phone, emails, and online live chat simultaneously
• Process inbound/outbound calls and resolve customer issues/returns in a timely and effective manner
• Order processing/Returns processing
• Check available inventory, provide delivery information on open orders and product inquiries
• Maintain order corrections, notify customer of pricing errors and back order communication
• Communicates with staff at nursing home facilities/various TwinMed Distribution Centers
• Provides troubleshooting on deliveries, orders and supplies to nursing home facilities, patients and distributors as needed
• Order monitoring for a capitated program
• Other duties as assigned

Skills required:

• Minimum high school or equivalent required
• Excellent understanding of Returns Processes and impact of Returns on Inventory

• Attention to detail
• Good working Knowledge of personal computers, order processing software (Great Plains Software an asset)
• Good written and verbal communication skills
• Nursing home or medical office experience preferred
• Knowledge of medical terminology, durable medical equipment and/or other medical products a plus
• Minimum 2 years of customer service/call center experience

Behavioral skills required:

• Multi task: Ability to prioritize and execute multiple tasks
• Organization: Must function independently and possess excellent organization skills

• Influence: Able to present information effectively to influence or persuade others in positive or negative circumstances.
• Listen: Effective listening skills
• Co-operation: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
• Teamwork: Ability to work with co-workers in a positive manner and willingness to assist where needed
• Coping: Able to maintain a mature, problem-solving attitude while dealing with customer hostility or time demands
• Decision making: Able to take action in solving problems while exhibiting good judgment
• Goal oriented: Ability to meet company goals & targets of on time processing

Twin Med is an Equal Opportunity Employer.

Pay Rate Depends on Experience

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Order Processing: 2 years (Preferred)
• Returns: 2 years (Preferred)
• Medical office: 2 years (Preferred)
• Customer Service/Call Center: 2 years (Required)

Work Location: One location

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