• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

REQUIREMENTS:

• 2 years of Customer Service experience in a high call volume atmosphere

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required

• Excellent organization and communication skills

• Ability to analyze and solve problems. Gather data, compile information, and prepare reports

Why Join Us?

• CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

• RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

What We Offer You:

• Competitive compensation

• Performance-based career growth potential

• Medical, dental, vision insurance plans

• Income Protection Plans (Life Insurance, Short Term/Long Term Disability)

• 401(k)

• Flexible Spending Account

• Employee Assistance Program (EAP)

• Emergency Travel Assistance

• Prepaid Legal Plan

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.