Customer Service Team Lead
Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
Responsibilities
- Provide security consulting and advisory support to business unit stakeholders in the form of security issue identification, escalation, and remediation. Facilitate delivery of information security services while balancing business units needs and information security control requirements.
- Drive cyber security specific strategic initiatives through assigned business unit areas and initiatives.
- Ensure business unit awareness of and compliance with Security Governance instructions and standards
- Develop security policies/standards/procedures that increase the holistic security posture of products and services offered from lines of business
- Assist with ensuring adherence to information security policies, standards and procedures. Advise on alternatives, such as compensating controls, to resolve issues and exceptions.
- Advise on issues management activities for issues relating to information security (audit, NCUA, self-identified, etc.)
- Facilitate and serve as business unit subject matter expert regarding Information Security Governance.
- Participate, as appropriate, in supporting the appropriate and necessary security events in the project lifecycle.
- As applicable, articulate implications of risks and issues to business owners, assist with security exceptions.
- Consult with business unit on compliance with internal Information security policies and standards as well as externally-driven information security regulations.
- Participate in Information Security Governance-related councils and working groups, as appropriate. Prepare written documentation for a wide range of security topics; for example, control assessments, remediation strategies, position memoranda, and other topics as required by leadership.
- Champion information security awareness and advocate prioritization of security practices; be a voice for security within business units and enterprise project teams
- Lead/facilitate security-based trainings.
- Other duties as assigned¿¿¿¿¿¿¿
Qualifications
- Bachelor’s Degree in Information Systems, Cyber security, Risk Management, or the equivalent combination of training, education, and military experience
- Advanced hands-on experience in cybersecurity, information security, and/or information technology or related field
- Experience managing a team, directly or indirectly; project management experience highly desired
- Ability to manage multiple complex priorities and competing agendas without express authority over teams
- High level of communication and interpersonal skills to interact with leaders at multiple levels and facilitate team interactions
- Ability to present and give talks, facilitate workshops and discussions, and create compelling and engaging presentations to an array of audiences
- Strong understanding of risk management and regulatory requirements pertaining to information security, privacy and/or data protection
- In-depth understanding of industry standards (ISO, NIST, CRISC, COSO, ITIL)
- Ability to interpret and apply policies and regulations across a large, complex business
- Analytical aptitude with an emphasis on using an inquiry-based approach, methodical critical questioning and logical thinking; ability to identify and report on key metrics
- Advanced skills with MS-Windows and other related PC applications
- Working knowledge of financial industry to include FFIEC, NCUA, and/or PCI DSS.
- Advanced hands-on experience working within application security requirements and CI/CD pipeline deployments.
- Advanced hands-on experience with agile ways of working including Scrum and Kanban.
- Advanced hands-on experience with tooling such as Azure DevOps (ADO) and JIRA.
- Advanced knowledge of languages such as Python, PowerShell, and Java.
Desired Qualifications
- Certifications from governing bodies through ISACA, ISC2, and/or SANS.
- Experience (and preferably certification) in agile methods and ways of working
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | Remote
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $101,000 - $185,200 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/30/2023
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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