Customer Services Representative - REMOTE FOR MA RESIDENTS
Job description
Title: Customer Service Representative - REMOTE FOR MA RESIDENTS
Department: Patient Financial Services
Grade: ADM6
Status: Non-Exempt
Shift: Days
Union: SHARE
Hours: 40
Shift Length: 8
Location: UMass Memorial Medical Center
Position Summary:
Responsible for responding to and resolving varied inquires/requests received via telephone, mail, email, and in person from patients regarding their bills for both hospital and physician accounts.
Major Responsibilities:
- Responds to patient/responsible party inquiries/requests for both physician and hospital accounts received via telephone, mail, email and in person by accessing the billing system.
- Accesses other relevant vendor applications, such as internal and external databases to assist in the resolution of patient inquiries.
- Operates within the protocols for a call distribution center.
- Works assigned system work queues within established protocols.
- Processes the patient correspondence patient voice mail, and patient emails for Single Billing Office.
Position Qualifications:
License/Certification/Education:
Required:
- High School Diploma
Experience/Skills:
Required:
- Three years of relevant work experience, including telephone customer service.
- Knowledge of third party insurance and medical terminology.
- Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organization.
- Computer skills. Excellent customer service skills and demonstrated problem solving ability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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