Trelleborg Healthcare and Medical is seeking a Customer Success Advocate to join their team. You will be responsible for providing and achieving outstanding customer service and total satisfaction among existing and prospective customers while building positive customer relationships to help enable development of new business opportunities

As a valued Trelleborg team member, you will enjoy:

• A fulfilling career with greater opportunity for impact
• A fun and rewarding company culture
• Competitive salary
• Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k
• Paid time off
• Paid holidays

Qualifications:

• 4-year degree (Communications, Business, Marketing or equivalent)
• Minimum 2 + years’ experience working with customers

• Knowledge of rubber/plastic/medical devices desired
• Experience working under ISO quality requirements desired
• Experience working with JDE desired

Responsibilities:

• Act as the customer’s primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
• Work with accounts to monitor and optimize sales growth and profitability
• Follow up on quotations and projects
• Manage the set up of new customer accounts
• Process POs, participate in contract review meetings, monitor inventory and work with internal team to drive on-time delivery
• Responsible for monitoring customer orders and assisting in achieving sales and profitability goals
• Process customer complaints and assist with investigation and corrective actions
• Work with Sales Engineers and Operations to communicate and coordinate all customer requirements
• Accompany Sales Engineers on customer visits when necessary
• Attend additional training as needed
• Develop and maintain strong working relationships with:
  o Outside customers
  o Internal Customers
  o Sales engineers
  o Internal supply chain personnel
  o Manufacturing personnel
  o Quality personnel
  o Accounting personnel

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)