Customer Success Representative – Illinois (Chicago)
Job description
ENVIRO EQUINE & PET is one of the fastest growing brands in the field of equine & pet wellness and performance. As part of its development, we are currently looking for a new success sales representative, for the Chicago's (IL) territory.
Preferred qualifications for this roles :
- College degree, Sales experience
- Strong communication skills, including active listening and clear articulation
- An ability to solve problems and alleviate conflicts/escalate tactfully
- An ability to multitask, manage time, prioritize
- You are proficient in public speaking
- You are able to work individually and as a team
What would be your objectives ?
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge, efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Follow company communications guidelines and procedures under minimal supervision
And your daily/weekly responsibilities ?
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints and product returns.
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
Do you have what it takes to be a successful sales representative for Enviro Equine & Pet? Apply now! Visit us at : www.enviroequine.com
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