Job description

Under the general direction of SICERA® (Cryogenic Vacuum Pump) Management, the Customer Support Engineer performs sophisticated in-house and on-site customer service of semiconductor components, specifically SICERA pumps.

SCAI Customer Support Engineer's performs basic/routine customer support activities involving the installation, modification, repair, and preventive maintenance of cryogenic or vacuum equipment and systems to ensure proper working order. Works under limited supervision and ensures company and customer quality standards are met. Discretion and independent judgment are required to resolve customer issues.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the specialized knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Minimum of a High school diploma/GED is required. Engineering degree preferred but not required.
• Minimum of five (5) years of hands-on demonstrated work experience managing the testing, repairing, and maintaining semiconductor or vacuum equipment is required.
• Demonstrated proficiency in the use of mechanical tools and service test equipment; a strong mechanical and electrical aptitude is required.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment. Must be able to work in awkward positions and in confined spaces.
• Strong customer service and communication skills. Position requires demonstrated ability to read, write and speak clearly in English and interface effectively with customers and peers.
• Ability to be proactive, flexible, confident, professional, self-motivated, and self-directed.
• Must be able to work both independently and in established team settings.
• Flexibility to work outside normal office hours (possible shift work) as business needs dictate. Willingness to participate in an on-call rotation if required.
• Ability and willingness to travel (sometimes extensively) regionally, domestically and/or internationally with little to no notice to provide service at customer facilities is required.
• Ability to work under supervision as well as use own initiative.
• Excellent time management skills and ability to independently prioritize work effectively.
• Ability to work under pressure and deadlines.
• Ability to maintain confidentiality regarding proprietary company information.
• Excellent problem-solving and project management/planning skills. Understands full scope of issues; sets objectives and meets deadlines.
• Proven ability to influence and maintain positive working relationships.
• Ability to pass a personal background check and/or clearance at time of hire and as required by Customers is required.
• Must be legally authorized to work in the United States without company sponsorship.

About the SHI Cryogenics Group and Sumitomo (SHI) Cryogenics of America, Inc.
SHI Cryogenics Group, an integral part of the Precision Equipment Division of Sumitomo Heavy Industries, Ltd., is a leading worldwide provider of innovative cryogenic and vacuum solutions to the medical, semiconductor, flat panel, general coating and research industries. With offices in Asia, Europe and the United States, it has been producing quality cryogenic equipment for over 60 years. SHI’s renowned engineering departments continue to focus on the latest cryogenic and vacuum technologies, including innovative cryopump and cryocooler designs. Sumitomo (SHI) Cryogenics of America, Inc. (“SCAI”) is the North American Division of the SHI Cryogenics Group, focusing on design, manufacturing, sales and service with its corporate office in Allentown, PA, and additional locations in Illinois, California, and Texas.

Benefits of Working for SCAI

• Competitive Salary
• Growing Co with a GREAT culture that genuinely values our employees
• Excellent Healthcare Benefits (well above industry norms)
• Excellent Benefits Package (including 401k with Match, Paid Holidays, Discount Program)
• Excellent Training & Development Benefits
• Unlimited Career Growth Opportunity (great place to learn and grow your career)

Sumitomo (SHI) Cryogenics of America, Inc. is an Equal Opportunity and Military Friendly Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran/military status.

Search Firms & Recruiters – Sumitomo (SHI) Cryogenics of America, Inc. is not seeking assistance or accepting unsolicited resumes from search firms for this position.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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