Job description

Here are the job position details for your review:

Job Title: Emergency Dispatch Operator.
Pay Rate: $15 to 17/Hr.
Duration: 12 Months
Location: Irving, TX
Shift 2 - 2 pm to 10 pm CST

Description:

Work Schedule Notes:

• We are a monitoring company that operates 24/7/365, with three (3) shifts.
• The shifts are 1st shift, 6A – 2P; 2nd shift, 2P – 10P and 3rd shifts, 10P – 6A.
• Currently hiring for the 2nd Shift.
• Initial training for a new hire would be Monday through Friday, 2P-10P. After training, the operator would be moved to their permanent schedule.
• These days off vary. Depending on the need for coverage, more than likely the new hire would be working on the weekends.
• We do offer a shift bid every six (6) months based solely on production. After the new hire is fully trained, he/she would be eligible to participate.

Days off are below: (Always two 2 consecutive days)

Thurs & Fri
Fri & Sat
Sun & Mon
Mon & Tue
Tue & Wed
Wed & Thurs

Requirements:

• Basic computer skills are a must, specifically in Microsoft Suite.
• 2 years of CS experience minimum. Alarm monitoring experience is a plus but not required.
• The new hire’s schedule would be based on the need at the time they end training.
• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives processes and dispatches emergency calls to responsible agencies or customer contacts.
• Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor alarm signal queue prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.
• High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 1-3 years of Customer Service experience.
• Prior security call center experience is preferred.
• ACD knowledge is helpful. Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

Spotlight Call Notes:

• Will be needing 5 of these down the line but can only train 1 at a time as training is very detailed.
• The schedule will be 2 PM - 10 PM, will have 2 consecutive days off (Sat/Sun). They will be training on the shift they will be working.
• Training will be 3-4 weeks and days off will be changing but will continue to have 2 consecutively off.
• Must be proficient in Microsoft Suite, good typing skills
• A minimum of 2 years of CS experience.
• An initial interview will be requested via telephone then will be in person.
• Temp to Perm, Max pay rate $17/hr.

Job Type: Contract

Salary: $15.00 - $17.00 per hour

Ability to commute/relocate:

• Irving, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• "Please share your Email ID"

Work Location: One location

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