Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc

Main Objective

This role is responsible for monitoring transactional data as it is collected from the live tolling systems. Agents will audit transactions within strict parameters to ensure data accuracy and equipment performance.

Technical Skills

• Review large volumes of transactional data.
• Provide basic reporting on errors found through monitoring and auditing tasks.
• Focus on the quality and integrity of transactional data in an effort to meet contractual client obligations and internal quality metrics.
• Ensure data is formatted within strict parameters to maintain standardized auditing and reporting models.
• Be able to adapt to new business rules and requirements quickly.

Essential Functions

• Intermediate abilities with Microsoft Office tools. (Excel, word, ect.)
• High attention to detail.
• Ability to maintain focus during repetitive tasks.
• Ability to work to a deadline.

Communication Skills

• Expected to provide regular updates to Image Review Manager and Quality Analyst.
• Active listening.
• Responds well to guidance and criticism.

Education / Experience

• Previous experience in a data entry or basic auditing role.

The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.

Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.

Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.

Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers’ entire value chain – from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California) and Canada (Mississauga).

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.

Kapsch TrafficCom is a drug-free workplace..