Day One Call Center Hotline Advocate Part-Time

Multiple positions are available.

This is a great opportunity for those seeking a second job or students

Our Mission:

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive. We advocate, educate, and lead the way to social change.

Summary of Cornerstone

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking, or general crime. Our offices are located in Bloomington, Brooklyn Center, and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion:

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Cornerstone Benefits:

Healthcare paid time off, 12 paid holidays which include employee birthday, retirement savings with up to 4% match after 1 year, basic life insurance free to employees, long-term disability free to employees.

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

Hours & Openings

Sun-Sat (Days vary- 20 hours per week) 3pm-11pm (2 positions)

E/O Sat-Sun 6:50a-2:50p (1 position)

E/O Sat/Sun 7a-3p (2 positions)

E/O Sat-Sun 3p-11p (3 positions)

Salary Details: $ 16.48 - $21.63

POSITION DESCRIPTION:

The Cornerstone Day One Call Center (CC) Hotline Advocate is responsible for responding to victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime, via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line and General Crime Victim Support Line. The CC Hotline Advocate utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide contacts with referrals, information, support, advocacy, and safety planning. Limited in-person support, advocacy, information, and referral is provided to walk-in participants. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, processes, and technology to provide immediate and low-barrier access to safety and services for victims/survivors.

Education and/or Experience

Advocate II : Minimum of bachelor’s degree in criminal justice, psychology, social work, or human service-related field and three or more years of experience providing direct crisis response services to individuals. Length of experience in a social service field may be considered in lieu of some educational requirements.

Advocate I: Bachelor’s or Associate’s Degree in psychology, social work, or human service-related field preferred or 0 – 3 years of experience providing direct crisis response services to individuals. Length of experience in a social service field may be considered in lieu of some educational requirements.

Hours/Schedule: This position will work a regular part-time schedule. The CC Hotline Advocate part-time staff must have the ability to work flexible hours which is inclusive of holidays. Opportunities may be available to pick up additional shifts monthly. This position may be required to provide additional coverage during a local disaster or major public awareness events.

Qualifications and Key Skillsets

• Ability to remain calm and survivor-centered with those experiencing crisis and trauma.
• Broad knowledge of resources and systems which interface with victims/survivors (v/s) of violence and the skills to work in both a team and individual setting

.•Understanding of trauma-informed, survivor-centered, and culturally responsive care practices comprehensive of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community. •Understanding of the human services delivery system with an emphasis on serving diverse, marginalized and/or underrepresented communities.

• General understanding of crime victims’ rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with contacts/participants in crisis.
• Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of online platforms and phone technology simultaneously.
• Multilingual candidates preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential responsibilities include but are not limited to the following:

Direct Services

Crisis Hotlines

• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and safety email.
• Assesses with contacts/participants what they are currently seeking for services and provides referrals through the Day One system, 211, community and system agencies, and/or CAS’ continuum of services when appropriate.
• Responds to victims/survivors who utilize Cornerstone’s’ “Info” email system in collaboration with the Emergency Service Advocates.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all referral information is up-to-date and accurate.
• Other duties as assigned.

In-Person Advocacy

• Assists walk-in participants with support, information, and referral as the need arises

.•Provides backup assistance for Emergency Services when cross-trained and assigned.

• Additional in-person advocacy as trained and assigned.Administrative Responsibilities (6%)
• Assures data entry is completed accurately in Apricot database and other tracking methods

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way. Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

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