Primary Responsibilities and Essential Functions of the Position:

• Answer incoming calls related to new cases requesting a Rush service
• Answer incoming calls related to the turn-around time of a case already in the lab
• Call on incoming cases that have insufficient time for fabrication
• Call on all late cases due to production delays
• Document all COD refused cases
• Re-enter cases for billing purposes
• Check QC pull report and make necessary changes and adjustments to dates
• Open and set up new accounts and prospects accounts for cases and product orders
• Re-activate existing accounts that begin to send cases again
• Enter new case information into dental lab management software daily
• Verify case received against account number
• Search and identify incorrect case accounts
• Enter hold cases for DLMs and apply case bar code label accordingly
• Enter lab verification cases
• Generate and check the variety of reports and update accordingly
• Gather information, record in system, resolve mixed case issue scenarios
• Responsible for all IOS and digital case entries (Downloading & Entering) when needed
• Participate in Company sponsored training and meetings as required
• Support and incorporate Apex Mission, Vision and Core Values
• Clean work area daily
• Perform other duties as required and assigned

Skills and Abilities Required:

• Strong computer skills – MS Office - Excel, Word, Outlook
• Intermediate level of comprehension of dental terminology
• Ability to manage the daily work load following management policies and procedures
• Good organization skills
• Strong verbal and written communication skills
• Strong computer skills – MS Office - Excel, Word, Outlook

Minimum Education and Experience Required:

• High school diploma or GED
• 2+ year Professional experience

Hazardous Materials or Equipment Used:

• All Office Equipment

Physical Requirements:

• Works in an office environment, with good ventilation and normal noise levels from office equipment.
• May have long periods of sitting at desk and high volume phone calls.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 5 to 20 lbs. may be required.

Benefits:

• Health Ins options
• Employee Wellness Program
• STD & Life Ins Policy with Optional Voluntary Life
• Dental Reimbursement
• FSA/HSA
• 401K Retirement
• PTO & Sick Leave

Pay Commensurate with Experience