Technology Experience builds state-of-the-art people-centric solutions that transform and accelerate Apex Fintech Solutions (AFS). We operate important technology systems efficiently and securely while providing reliable products, services and data-driven analytics. We deliver a unified technology experience throughout Apex tailored where necessary to fit each business.

As a Desktop Support Analyst in Technology Experience, you will be instrumental in the experience of all our employees throughout Apex. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.

Apex Fintech Solutions Technology Experience places emphasis on delivering white-glove customer service. Therefore, it is imperative for the Desktop Support Analyst to place value on detail; but also pair this with a sense of urgency for execution. Technology Experience is looking for people who have compassion and empathy for their teammates and a natural IT intuition who can work harder, faster and smarter while taking technical excellence to a whole new level.

You’ll be responsible for:

• Provide onsite, phone, email, and chat support for end user systems and applications
• In collaboration with team members and leadership, implement great support processes, procedures, and documentation.
• Identify opportunities for business enablement through smart use of technology.
• Order, receive, track, and issue hardware, software, and peripherals.
• Perform new hire onboarding, including account creation, phone provisioning, computer and desk setup.
• Mentor team members.
• Manage, support, and provision business applications in a cloud-based environment.
• Write clear, concise documentation for team members in wiki tools (Confluence).
• Evaluate and recommend new software platforms and services.

You’ll gain loads of experience in this role but before you do, you should have:

• 2+ years of experience working in a desktop support environment, saving people’s e-lives along the way.
• Extensive experience with Windows 10 system administration and applications: OS configuration, troubleshooting, and knowledge of applications including Microsoft Office and Atlassian tools such as Jira and Confluence.
• Experience with troubleshooting macOS.
• Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket based support platform.
• Experience in communication and collaboration technologies.
• Excellent interpersonal communication skills.