FT Desktop Support Technician

Corporate

A tech-enabled, multi-service healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. We enrich senior living communities nationwide through our fully integrated on-site therapy, diagnostic, pharmacy, and nurse practitioner services. With a team of more than 1,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise. Headquartered in St. Louis, Missouri, EmpowerMe has a presence in hundreds of communities across the country. You can find out more about us at empowerme.com.

Position Summary:

EmpowerMe Wellness is looking for a Desktop Support Technician. This role will be responsible for on-site and remote installation, implementation, maintenance, troubleshooting, and repair of company solutions, which will include hardware, software, IOS, and WIN10 operating systems. The technician will be required to maintain documentation of equipment (additions, moves, deletions) per the user guidelines. In network closets, install and maintain cabling for networking. This position is the primary point of contact between IT and user base for IT Support related issues.

Essential Duties:

• Troubleshooting and fixing laptop computers, printers, phone systems, iPad, and wireless phone problems
• Software installation and troubleshooting
• Provide technical support for hardware issues to a remote population of employees
• Set up new staff accounts (Laptop, iPad, printers, phone, etc.)
• Set up new hardware and software to our configuration standards (includes wiping laptops and reinstalling OS and key software and configuring to company specs)
• Maintain connectivity and performance of Local Area Network (LAN)
• Manage monitoring and support systems
• Manage backup system: restored data as required by staff requests, review log files
• Maintain accurate asset tracking and maintenance schedules of laptops, and iPads
• Ensure security software and best practices are in practice among users
• Prepare, maintain, track, distribute and set up iPad and laptop computers and their operating systems and applications
• Maintain backup system on local and remote user laptops/iPads
• All other duties assigned

Qualifications, Education, and/or Experience:

• High school diploma required; Associate Degree preferred or equivalent work experience/certifications
• 1+ years of experience in an IT Support Field
• Ability to work independently or in a team
• Solid experience in Windows OS and IOS support
• Ability to diagnose and resolve product performance problems
• Good customer relationship skills- ability to communicate with staff
• Working knowledge of Smartphone (IOS and Android) device setup, troubleshooting, upgrading, etc.
• Ability to clearly document procedures
• Basic understanding of Networking
• Advanced knowledge of Microsoft Office programs
• Ability to lift 40+ pounds, move PCs, monitors, boxes, etc.

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.