Desktop Support Administrator - Onsite at Single Client in Cambridge, MA

Do you have some IT experience and want to continue to build and grow your skills? This is a great opportunity to get in the door and apply your end user and desktop support skills while learning new technologies and growing in your IT career.

Bring your energy to New England Network Solutions (NENS), leading MSP in Greater Boston, recently named to Inc. Magazine’s Best Workplaces, where you will find a culture compelled to help businesses find solutions. NENS serves the IT needs of small and medium-sized businesses in the Greater Boston area.

JOB DETAILS: This role is a single location-based desktop support role in Cambridge, MA with parking pass or public transportation included.

COMPENSATION: Base salary (commensurate with experience), quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid Holidays
• Referral bonuses
• Paid certifications

Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. At NENS, we care about your future, so you thrive with individual goals to help you grow and team goals to help your peers grow. You have a “nobody left behind” mentality in support of one another to build a collaborative environment of knowledge sharing, accountability, and giveback. At NENS, we are keen on finding individuals who reject the concept of mediocrity and challenge themselves and their peers to do better.

What You’ll Do:

• Onsite client support located in Cambridge providing great Customer Service, resolving support requests via phone, e-mail and desk-side in a customer-facing environment
• Participate in Teambuilding, Knowledge and Experience sharing, and regular feedback and process improvement initiatives
• Assist with onboarding/ offboarding of employees, including configuration of accounts, application access, and equipment
• Identify recurring incidents and work with the team to find permanent solutions
• Ability to help manage support operations, including assisting with rollouts of new services, equipment, and migration of application

Technical Knowledge & Experience:

• Work with core infrastructure services (DNS, DHCP, SMTP, etc.)
• Desktop operating systems
• Adding/deleting users from Active Directory
• Patch management, virus and malware detection
• Mobile Device Management platforms
• Connectivity issues with critical services (internet, network and printers)
• Troubleshooting business third-party software

What You’ll Need:

• Bachelor’s Degree or equivalent working experience
• 2+ years’ experience in an IT Engineering or IT Support role
• 1+ year interactive customer support/service (internal or external customers)
• You are a team player that can live by the NENS core values
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8+ hours a day
• Permanent work authorization in the US
• Strong work ethic
• Ability to establish deadlines for resolution and strong time management

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