Job description

Shelter Support Staff

Safe Voices, a domestic violence and sex trafficking resource center serving Androscoggin, Franklin, and Oxford Counties is hiring for a full-time Shelter Support Staff Person. This position is based in Androscoggin County and has limited travel needs.

What is this job like? Our shelter is a 17-bed communal living facility serving all survivors of domestic abuse and violence, regardless of gender identity. A pet-friendly shelter, support staff should be comfortable with animals and their care, as well as providing emotional and crisis support as well as advocacy to guests. This is not an overnight position.

What does it feel like to work at Safe Voices? Funny you should ask! We recently asked our staff that, and here’s what they said: At Safe Voices, they described feeling welcomed, included, prioritized, engaged, supported, and able to advance. One team member said “I’ve never felt the level of support, kindness, and compassion in any other position. This work is hard, but having a team that is always ready to help makes a huge difference.”

Safe Voices is an equal opportunity employer, committed to growing a diverse staff.  We strongly encourage application from candidates of all racial and ethnic backgrounds, genders/gender identities, sexual orientations, religions, and those with lived experience of domestic violence or sexual exploitation or trafficking.  In addition, candidates will be considered for employment without regard to race, ancestry or national origin, sex, immigration status, age, religion, physical or mental disability, sexual orientation, gender identity or gender expression.

Primary Duties:

• Assisting with day-to-day operations of the shelter including meeting resident needs within the communal living environment, monitoring, and restocking food supplies, organizing donations, assisting with internal office procedures and tasks, and monitoring the maintenance of shelter as assigned.
• Provide crisis support, emotional support, and advocacy
• Coordinate care of shelter animals including emotional support animals, therapeutic animals, service animals, and pets.
• Support shelter case managers

Required Qualifications:

• Knowledge of domestic violence
• Ability to remain calm and effective in a fast-paced environment while maintaining the highest levels of safety and professionalism
• Experience working with diverse populations
• Possess good communication skills, be dependable and flexible in an ever-changing environment, and adhere to strict documentation guidelines.
• Must be able to pass a criminal, driving and DHHS/CPS background check.

Preferred qualifications:

• A bachelor’s degree in social work, psychology, or related field from an accredited four (4) year institution is preferred.

Physical Requirements:

• Ability to travel in varying weather conditions
• Ability to sit/stand/walk for extended periods
• Occasional lifting up to 30 pounds
• Adhere to universal safety precautions

Pay & Benefits

• Pay starts at $21.74 per hour and will increase based on experience
• Beginning in January, health, dental, vision, short & long-term disability insurance are 100% covered at no cost to employees. Life & accident insurance available at low cost.
• Employer-sponsored health savings account for qualifying plans, with $1,500 deposit from employer.
• 401K retirement savings w/employer match
• 13 paid holidays (to include Juneteenth & Indigenous People’s Day)
• 20 Days of accrued leave in first year
• Flexible, family-friendly work options (to include compressed work schedule)

Resumes submitted without cover letters will not be reviewed.

Job Type: Full-time

Pay: From $21.74 per hour

Application Question(s):

• Resumes submitted without a cover letter will NOT be reviewed. Did you submit both to the email provided?

Work Location: In person

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