Director, Client Success

Full Time
Remote
Posted
Job description

Who We Are:

Easy Health is on a mission to revolutionize the health experience.


Easy Health Medical Solutions, LLC is a leading provider in Annual Wellness Visits and other clinical services for Medicare members. To deliver better health outcomes and member experiences, Easy Health and its partners are going beyond health coverage to create connected health journeys that educate members about their benefits and connect them with easy and accessible preventative care. We use technology in simple, scalable ways, to make big differences in the member experience. We are member obsessed and we're on a mission to improve health options and outcomes for 60 million Medicare-eligible Americans.

Our mission at EasyHealth is to improve the quality of life for the individuals we serve by providing them with a positive personal experience. Behind our product and member experience are the amazing teams driving it, connected in mission but spread across the globe.



Who We Need:


We're looking for a Director, Client Success to join our team. The ideal candidate will be a self-starter, with experience in operations and leveraging data to solve complex problems. Cross-team collaboration and experience managing clients are additional requirements. This role will report directly to our Chief of Staff.



What You'll Do:

  • Supports multiple high-impact clients to ensure production and value are accurately tracked and reported (e.g., member health outcomes)
  • Serve as a critical link between clients and internal team members to deliver service excellence
  • Manage both internal and external team meetings to develop, maintain and leverage existing business processes to drive results for our clients.
  • Meet client deliverables while balancing serval clients and unique/specific needs
  • Partner with clinical and operational field leaders, with regular communication with our senior leadership team
  • Other duties, as assigned


Who You Are:


  • 5+ years of consulting, account management, or other applicable experience in healthcare / population health
  • Deep understanding of Medicare and Medicare Advantage clinical documentation (HCC/RAF), quality/STARS
  • Strong interpersonal skills that support effective stakeholder engagement
  • Demonstrated strong written and verbal communication skills
  • Analytical and data savvy; highly proficient with Microsoft Excel
  • Ability to develop business cases, ROI analysis, and financial analysis
  • Bachelor's degree required
  • U. S work Authorization


Reasons to Join Us:

We value people who are bold, ambitious, clever, collaborative and customer centric. We're a global community growing together.

If you love a challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing HealthTech startups, then Easy Health is the team for you!

Easy Health offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

  • Key moment to join Easy Health in term of growth and opportunities.
  • Fast-learning environment, entrepreneurial and strong team spirit.
  • Our people matter, and we invest to help you unlock your full potential.
  • Competitive compensation.

At Easy Health, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our customers and partners. Easy Health is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

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