Job description

Position Title

Director of Caregiving Services

About The Company

Community Caregivers of Greater Derry (CCGD) is a thriving nonprofit agency serving homebound individuals through a compassionate, community-based volunteer network. Our dedicated volunteers enable clients who live in Chester, Danville, Derry, Londonderry, Hampstead, Sandown, and Windham to remain independent in their own homes and communities by providing free-of-charge services including transportation to medical appointments, light chores, friendly visiting, respite, grocery shopping, home repair, yard work, and telephone reassurance.

Caregivers was founded in 1988 by a group of community members who saw a need for volunteer services to supplement services that were unaffordable or unavailable locally. The program presently includes 375 volunteers who serve 283 clients. Caregivers also operates the Loaner’s Closet for Durable Medical Equipment, founded in 2002, which provides free durable medical equipment loans to the public and accepts gently-used donations.

Position Summary

The full-time Director of Caregiving Services administers and coordinates all aspects of Community Caregivers of Greater Derry’s volunteer caregiving program including recruiting, orienting, onboarding, and supervising volunteers. The Director screens potential clients, performs home-intake interviews, matches volunteers to clients for services, and maintains accurate documentation. The director builds and maintains relationships with both clients and volunteers and must provide professional and courteous interactions, confidentiality, and a high level of customer service. This position reports to the Executive Director.

Essential duties and responsibilities

• Recruit volunteers through outreach opportunities and community presentations.

• Screen potential volunteers, carry out volunteer orientations, and supervise volunteers throughout their participation with the agency.

• Match volunteers with clients based on client need and volunteer interest and provide ongoing support for these relationships.

• Maintain volunteer/client program files and program databases.

• Respond to calls and emails from prospective clients and volunteers.

• Evaluate the appropriateness of prospective clients for Caregiver assistance via phone and maintain waitlist of appropriate potential clients

• Perform home visits for every new client to familiarize them with program guidelines and procedures.

• Supervise Transportation Coordinator (30-hour position) and provide oversight and backup to the Volunteer Driver Program.

• Revise Program policies and procedures as needed.

• Build and maintain professional relationships with clients, volunteers, community partners and referral agency staff.

• Coordinate ongoing training and recognition of volunteers.

• Collaborate with the Executive Director to support recruitment, and to help organize and supervise service and outreach projects such as holiday giving.

• Perform other tasks as assigned and cross-train to other program areas.

General Expectations

· Support the agency’s mission, vision, and values.

· Present professional and positive image as a representative of CCGD.

· Work independently and actively collaborate within Caregivers’ positive, team-oriented work environment. Attend staff meetings as scheduled.

· Maintain working knowledge of all CCGD programs.

· Maintain confidentiality and professional boundaries with clients, volunteers, staff, and agency.

· Follow established policies and procedures and comply with all safety requirements.

Qualifications

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

· Graduation from an accredited college or university with a bachelor’s degree and 2 years of professional experience managing volunteer programs working with older adults or volunteers OR an equivalent combination of education, training, and experience.

General Requirements

· Must have reliable transportation, a valid driver’s license and meet CCGD’s insurance requirements.

· Must meet CCGD’s background screening requirements.

skill requirements

· Experience working with older persons and/or volunteers.

· Strong organizational, interpersonal, written, and oral communication skills.

· Demonstrate ability to develop and build relationships with volunteers, clients, and community providers.

· Provide excellent customer service.

· Utilize time-management skills, sound judgement, flexibility, and resourcefulness in order to prioritize and problem-solve.

· Proficiency in MS Office365 (especially Excel) and client/volunteer-services databases.

Physical Demands and work environments

The employee must be able to sit, stand for extended periods of time, bend, stoop and lift up to 25 lbs. The noise level in the work environment is usually low to moderate. Regular interruptions are common. Reasonable accommodations will be made to enable individuals with disabilities to perform the duties.

This position is a full-time salaried position, generally Monday through Friday, between 8 AM to 4 PM. However, occasional evening and weekend time may be required to meet program and/or organizational needs. Some remote workdays may be possible upon request after a probationary period.

Benefits & Wages

$45,000 – $50,000. An additional stipend available to be used toward health insurance, retirement, or health savings account. Phone allowance. Two weeks paid vacation and one week paid sick time to start. Twelve paid federal holidays.

FLSA & Employment Status

Exempt / Full-time / 40 hours per week.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Older adults: 2 years (Preferred)
• Volunteer management: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.