Job description
A Bachelor’s degree in computer science or a related field, 5-7 years of relevant experience, and 3-5 years of experience supervising in a technical environment.
- Experience managing and configuring enterprise-wide LANs, WANs, VPNs, etc.
- Exceptional technical knowledge of network and PC operating systems.
- Hands-on experience troubleshooting hardware such as servers, routers, switches, hubs, modems, network interface cards, etc.
- Experience installing network cabling and patching telephony systems.
- Demonstrated leadership and personnel management skills.
- Strong interpersonal, written, and oral communication skills.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
Preferred Qualifications: Master’s degree in CS or related, 7-10 years of relevant experience, and 5+ years of experience supervising in a technical environment.
Work Conditions
- Inspection of cables in floors and ceilings.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Duties and Responsibilities:
Strategy & Planning
Strategy & Planning
- Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
- Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
- Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
- Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
- Practice network asset management, including maintenance of network component inventory and related documentation.
- Establish service level agreements with end users.
Acquisition & Deployment
- Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
- Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
- Negotiate with vendors, outsourcers, and contractors to secure network products and services.
Operational Management
- Manage and ensure effectiveness of servers and their associated operating systems and software.
- Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
- Approve and administer user accounts, permissions, and access rights.
- Lead a team of network and desktop technicians.
- Other duties as assigned.
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