Director of User Experience and Development - Office of Advancement - Georgetown University
Full Time
Washington, DC 20007
Posted
Job description
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Director of User Experience and Development - Office of Advancement - Georgetown University
Job Overview
The Director of User Experience and Development is the product manager for the web properties (including calledtobe.georgetown.edu, giving.georgetown.edu, alumni.georgetown.edu, today.advancement.georgetown.edu, feed.georgetown.edu, and special event websites) that connect Georgetown University with alumni, donors, and friends, and expand the community of people and organizations interested in supporting Georgetown’s strategic priorities.
Using input from users, internal stakeholders, and the Associate Vice President of Communications, the director maintains a sophisticated understanding of OA business needs; develops a coherent, comprehensive, data-driven web strategy to meet those needs; translates that strategy into tactics/operational plans; drives execution of web projects across the communications team; and manages a team of UX staff and developers.
The director is deeply conversant in user experience best practice and web development. They bring empathy to their work, with a strong understanding of how to develop websites that serve diverse audiences and prioritize accessibility. The director is also an experienced and respected expert and leader, able to communicate thoughtfully and clearly about digital strategy, evolve that strategy to align with changing business needs, and maintain strong relationships with key stakeholders within and beyond OA. Finally, the director has a strong project management background, ensuring that projects are well-planned and are delivered on time and on budget.
Work Interactions
This is a highly collaborative role, working closely with
-
the AVP and peer communications leaders on developing strategy;
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members of the creative team on web design;
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members of the editorial team on content strategy;
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members of the digital channel team on conversion and optimization;
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members of their own UX/dev team on technical specifications and implementation; and
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stakeholders within and beyond OA on understanding broader business needs.
The director reports to the Associate Vice President of Advancement Communications and directly supervises the user experience manager and two web developers. The director’s scope is closely related to—and often intersects with— leaders of the digital channel strategy and design. These leaders will work closely to understand needs, propose solutions that align with university brand/visual identity and broader digital strategy, and determine processes and timelines for implementation.
Requirements
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Bachelor’s degree or equivalent work experience
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5+ years of professional experience, including in user experience strategy, web development, and/or product management
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Demonstrated skill in designing and building user-centered websites that advance business goals.
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Supervisory/team management experience, ideally in leading teams through simultaneous complex projects
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Experience managing/collaborating with developers
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Experience managing product/feature backlog
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Experience working with enterprise content management systems, especially WordPress
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Understanding of the development of web experiences for diverse audiences, with an emphasis on inclusivity and accessibility
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Strong communication skills
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Ability to collaborate with designers, developers, business partners, and others to develop a cohesive web platform
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Flexibility and creativity
Preferred qualifications
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Higher ed, fundraising, and/or digital marketing experience
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Experience with:
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Conducting thoughtful user research
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Creative and disciplined project management
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Creating process flows, site maps, wireframes, prototypes, and functional specifications
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Extracting and applying lessons from data
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HTML/CSS and JavaScript
Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources
Mode of Work Designation
.
Georgetown University’s Office of Advancement is committed to a safe, equitable, diverse, and inclusive work environment that honors the diverse backgrounds, experiences, and perspectives of our colleagues and the Georgetown community. Consistent with our Jesuit values, we aim to foster a culture that accepts and cares for each individual, and we believe this is central to achieving our goals in support of Georgetown’s mission. We invite you to learn more about the Office of Advancement, our Jesuit values, and our commitment to diversity, equity, and inclusion
here
.
Current Georgetown Employees:
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gms.georgetown.edu
) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click
here
for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or
ideaa@georgetown.edu
.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works
website
.
EEO Statement:
Georgetown University is an
Equal Opportunity/Affirmative Action Employer
fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic
protected by law
.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the
Department of Human Resources website
.
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