POSITION TITLE: Digital Intake Director

Location: Chico, CA

Position Description:

The Digital Intake Director is responsible for the controllership of the business unit. The incumbent will hire staff, lead, motivate and coach the management team and foster a positive work environment. This role will direct and coordinate the overall performance of the assigned service center in accordance with identified company goals and objectives, to obtain optimum efficiency and service to customers while maximizing profits and managing the fluctuating workloads by performing various duties personally or through subordinate supervisors.

Primary Roles and Responsibilities:

• Plans and oversees the new business in our Health Plan and health Services mailroom-many advanced stage deals/expansion, high growth.
• Responsible for the overall performance of the assigned service center regarding meeting stated revenue and earning goals, while consciously looking for ways to promote value add to the customer.
• Ability to run mailroom operations, understanding/experience Digitalization platform (paper to digitalization).
• Responsible for daily client interaction
• Oversee service center staffing, budgeting, administrative support, purchasing, technical requirements and related functions of operations.
• Directly participates in departmental administrative decision making
• Establishes, implements, and enforces office policies and procedures and sets workflow priorities and standards.
• Drive growth and improvements in margin and profitability through effective

business planning partnering with the leadership team to achieve overall alignment

on goals

• Developing a clear understanding of key business drivers for each line of business,

analyzing key financial metrics, and providing decision-making support to Business

& Finance teams

• Build daily and weekly parameters of business and costs matrix, analyses and bring

out key action points to bring efficiency

• Supporting Finance & Business Management in the simulation of revenue and cost

projections and corresponding business cost including working out margin

protection/improvement plans

• Partnering with Finance & Business teams to execute improvement points to bring

efficiency and control over process and cost parameters. Track and highlight

appropriate performance measures, key performance indicators, and associated

drivers

• Providing framework for financial and compliance controls across business units
• Preparing operational P&L, MIS, and analyzing the same for Business reviews/

Presentation. Handling complex ad-hoc requests including transaction support requests with a

short turnaround time and supplementing such requests with appropriate analysis and comments.

• Tracking of Inter department performances against set targets and providing

periodic updates to business

Knowledge, Skills, and Attributes:

• Monitors client relationships and actively seeks value add options for the client.
• Manages client relationships by evaluating performance data, participating in weekly and/or monthly conference calls to the client, and potentially visiting the client every quarter.
• Directs and provides leadership to team members with various decision-making requirements, which may include, but is not limited to, recommendations for hiring, terminations, performance evaluations, training, work allocation and problem resolution.
• Monitors and facilitates personal growth of the leadership team.
• Actively seeks creative ways to effectively manage the fluctuating workload.
• Assists with the development and implementation of various reporting requirements and procedures.
• Participates in and coordinates the design and implementation of data inventory and analysis systems for the operations department, which may include computer, and/or network systems, applications programs, and administrative procedures.
• Works with staff to establish and implement short-and long-range departmental goals and objectives; monitors, evaluates, and communicates program effectiveness; effects changes required for improvement.
• Monitors service and revenue and makes recommendations for cost-effective operations.
• Management of public relations by ensuring that the organization is supportive of the community and events that our associates are involved in; ensuring that the organization is well known in the community.
• Coordinate and participate in special events and recognition programs to acknowledge and celebrate staff and their accomplishments.