Job description

Alto Dispatch Agent Overview:

Alto is the better way to rideshare. We exist to create remarkable journeys. We aspire to elevate the entire ride experience - from ordering to exiting - in a way that is both striking and seamless. We are proud to be a part of each client’s unique journey - getting them where they want to go in a way they can feel good about.

The Alto Dispatch team is one of the most important functions on the Operations team. You will be actively managing the fleet & drivers, assisting & supporting drivers on the road, coordinating trips between passengers & drivers and ensuring smooth operations during the shift.

Alto is a fast-paced, high-growth startup based out of Dallas. You will join an early stage company on a highly passionate team and have the opportunity to build & shape current processes and operating procedures.

Check out our website at www.ridealto.com

Shifts available: Late evenings (Beginning 8-10PM), Overnight. Sunday evening availability is required!

Tasks

• Schedule or dispatch drivers, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using Zello or mobile phones.
• Oversee all communications within specifically assigned trips.
• Receive or assign trips to drivers.
• Advise Drivers and the DFW Operations Team about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Arrange for necessary repairs to restore service and trips.
• Ensure timely and efficient movement of Alto vehicles, according to routes and trips received.
• Coordinate lunches and end of shifts with Drivers based on company needs.

Skills

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation — Bringing others together and trying to reconcile differences.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Experience

• Call center with high volume of calls.
• One year in a customer service representative or dispatcher role.
• High School Diploma or Equivalent.

Job requirements:

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to read, write, and speak English

Benefits: Healthcare benefits for full-time employees and paid-time-off program.

All dispatchers must pass a drug screening and background investigation.

Work Location: One Location

Work Remotely: No

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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