Job description
The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for multiple customers for the facility.Shift: Mon-Fri 7a-4p
Essential Duties & Responsibilities:
Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
Maintains positive and encouraging working relations with all dispatchers and drivers
Provides constant communications of service issues to the facility departments
Provides daily and weekly performance/KPI data reports
Manages and maintains driver settlement via the dispatchers and settlement teams
Utilize Trinium system to address issues and document interaction
Maintaining ample sub-haulers to handle spikes in volume
Follow specific escalation process in the event of major service failure / issue.
Respond promptly to driver or carrier needs.
Accurate and timely entry into operation system of loads status
Assists with implementing Safety, Security, and Operational programs roll out
Ensures accurate and timely completion of daily and weekly tasks
Requirements:
High school diploma, general education degree required.
1-3yrs experience with drayage / intermodal business preferred
Knowledge of customer service principles and practices.
Communication skills – verbal and written.
Listening skills.
Customer-focused team player.
Time management skills.
Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
Well organized with high attention to detail and accuracy.
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