Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
The District Technical Trainer plays a key role in achieving our technical training goals, certification, process and tool compliance, and cost of quality.
KEY RESPONSIBILITIES
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Comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools; trains all newly hired technicians utilizing SafeTech Academy curriculum which includes installation and repair advance modules.
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Provides continuing education utilizing the TAD (Technican Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair.
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Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing installation/repair KPIs.
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Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.
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Roll out and lead the implementation of, including but not limited to, new processes, products and tools for installation, repair and recalibration.
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Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues.
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Responsible for updating the district on changes for new and existing processes for installation, repair and recalibration.
ATTRIBUTES / EXPERIENCE / QUALIFICATIONS
Education and Experience
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High School Diploma or GED required
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5-7 years of leadership and supervision experience, preferred
Required Qualifications
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Ability to travel up to 15%
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Physical requirements are inclusive, but not limited to, the following:
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Ability to work from a location within the district.
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Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
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Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the warehouse)
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Behavioral Competencies / Skills
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Certified in the latest version of SafeTech Installation Certification
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Certified in the latest version of SafeTech Repair Certification
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Certified in the latest version of SafeTech Recalibration Certification
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Have a signed copy of the latest installation Compliance Agreement on file
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S.T.O.P
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Quality Starts with Safety II
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1,2,3 Easy
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Experience with Microsoft Word, Excel, PowerPoint
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Knowledge of SV2, MRM, Belron TMD
We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
Learn more.
#LI-AF1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
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