• Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payment, pulling charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH.
• Answers the telephone in a polite and professional manner and transfers call to the appropriate place.
• Answers and screens all telephone call daily while scheduling appointments, creating telephone encounters, and forwarding them to the appropriate personnel within 1 business day.
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient accounts.
• Verifies patients’ insurance and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of the visit. Documents findings in Billing Notes and Claim Data.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.

• This position is required one to work 100% on-site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in-person learning for a specific amount of time after hire.
• High School Diploma/GED required.
• Experience with Electronic Medical Records. Experience with eClinicalworks preferred.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.
• Minimum of one year experience as Medical Receptionist or Behavioral Health Receptionist preferred
• Ability to work a flexible schedule, including weekends as required and a regular evening shift.

• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.