• Develop individual employment plans; guide customers to effectively use in employment and training programs and services.
• Conduct outreach to individual who would benefit from training opportunities by enrolling into workforce services by guiding them through eligibility processes.
• Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
• Ensure the customer understands and follows through with all requirements of the workforce program.
• Conduct individual interviews to articulate program services, assessments and activities. Identify components applicable to customer need; support continuous engagement in services to completion with employment.
• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.
• Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, face-to-face).
• Use technology such as Microsoft Word, excel and outlook and other software applications to plan your day and record the work you do.

To request a detailed position description, click here.

This is an in-training opportunity and will be hired as a WorkSource 3. You will be required to successfully complete the training plan in order to promote to the next level of the series until the goal class of WorkSource Specialist 4 is reached.

Required:

Qualified candidates will have one (1) or more of the following experiences and/or education. Such as: * Workforce development, social services, human resources, public relations, or public contact/customer service work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking or other similar public facing occupations.

Option 1: A combination of education and/or relevant experience* totaling no less than six (6) years.
Option 2: One (1) year of experience as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

A Master's degree will substitute for one year of the required experience.

Additional Requirement of Employment:

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
• Per Gov. Inslee’s Directive 22-13.1, employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19. A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series. As a condition of employment, ESD employees are required to provide proof of vaccination before starting work. A medical or religious exemption may be requested for accommodation.

Please submit your Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.