Job description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Job Description

Department: SHS Stars & Consumer Ex

Engagement Description:

• Primary responsibility of the Enrollment Specialist is to provide meaningful, relevant, and timely communication to our Medicare population via outbound communication.
• The goal is to serve as an essential empathetic, end-to-end point of contact that assists in navigating members that are having difficulty with meeting financial obligations required to maintain healthcare coverage.
• It is the role of the Specialist to take the opportunity to help members get the right coverage to meet the needs of the member by educating members on delinquencies and providing a path or resolution and providing essentials resources based on needs.
• Enrollment Specialist will perform all duties under general supervision.
• The ideal candidate will develop trusted relationships to engage and influence the member's experiences.

Top 3 Required Skills/Experience

• Demonstrated excellent interpersonal, verbal, and written communication skills
• Demonstrated high level of curiosity and ability to problem solve
• Demonstrated ability to be adaptable with a desire to learn new skills and apply critical thinking
• Respond and provide direct consumer experience education in a remote setting via inbound and outbound engagement

Required Skills/Experience – The rest of the required skills/experience. Include:

• Demonstrated ability to proactivity listen to the member and effectively anticipate and resolve all aspects of the inquiry.
• Ability to work effectively in multi-functional system navigations
• Ability to work with minimal supervision.
• Provide basic support with their online tools.
• Navigates members to the most appropriate services and programs to meet their needs across complex health care systems.
• Engage with members through their preferred channels. Includes where applicable, in person interactions, telephone, email, texting, chat, check-off letters, self-composed letters and auto generated letters.
• Engage and educate members using outbound call campaigns as determined by both the group and corporate initiatives.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Other related skills and or abilities may be required to perform all tasks.
• Build relationships through listening, honesty, and empathy
• Excellent organizational skills and ability to prioritize work

Education/Certifications – Include:

• High School Graduate or GED equivalent is required. Associates Degree Preferred
• Two (2) years of related experience in areas such as public or customer service, sales, or membership enrollment and/or one (1) years of public contact experience in positions such as social service work, teller, medical assistant, or office assistant.

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Type: Contract

Pay: Up to $27.00 per hour

Work Location: One location

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