Equipment Technician
Full Time
Tallahassee, FL 32301
$15 - $17 an hour
Posted Just posted
Job description
Equipment Technician
Fulltime Non-Exempt
Pay Range Based on Experience: $15-$17/hr.
Brandt Information Services located in Tallahassee, Florida is the leading provider of outdoor recreation technology and marketing services for state wildlife and parks agencies. Brandt is paving the way to better communicate and serve the public through their journey to go camping, fishing, boating, hunting, or hiking on public land.
Join Brandt's innovative team to support the creation and enhancement of solutions and systems that support these outdoor experiences. We are looking for motivated, qualified candidates with some prior technical experience to assist with client point of sale equipment units and provide technical helpdesk assistance to point of sale agents.
Responsibilities Include
:
- Assist with the inventory, maintenance, and processing of Client Equipment, which includes touchscreen all-in-one computers, thin clients, and thermal printers as follows:
- Hardware issue testing, diagnosis, and repair
- Refurbishment of equipment for future use
- Assembly and shipment to user locations
- Assist with accurately maintaining inventory records through a CRM tool and Asset Management System.
- Use Microsoft Teams to assist Service Desk Agents who are providing basic troubleshooting on hardware issues, as necessary.
- Take over remote troubleshooting of hardware issues which cannot be resolved by Service Desk Agents. Communicate directly with users over phone or e-mail and use RDP to determine the problem and resolve the issue remotely, if possible.
- Assemble, configure, package, and ship replacement hardware if issue cannot be resolved remotely, maintaining communication with the user every step of the way.
- Assist with any additional tasks assigned by the Equipment Manager or Assistant Equipment Manager.
Recommended Skills Set:
- A minimum of a High School Diploma or General Equivalency Diploma (GED) from an accredited institution.
- This position requires critical thinking, strong computer and internet skills, professionalism, strong written and verbal communication skills, and very strong attention to detail.
- CompTIA A+ Certification, or equivalent relevant experience preferred.
Compensation & Benefits:
Here at Brandt, we understand that highly satisfied employees are key to a thriving company. This is why we offer:
- Health insurance with some plans fully covered for the employee (family members can be added at a discounted rate)
- Vision insurance fully covered for the employee (family members can be added at a discounted rate)
- Dental insurance available for purchase
- 2 Weeks Vacation and 1 Week sick paid time (available after 30 days of continuous service)
- Nine (9) paid holidays
- 401k plan with matching company contributions
- Up to 8 weeks of paid parental leave
- Life insurance fully covered by the company
- Long term disability insurance fully covered by the company
Location:
Tallahassee, Florida. This position is considered in-office essential and cannot be performed remotely.
Tallahassee, Florida. This position is considered in-office essential and cannot be performed remotely.
Why Brandt:
Brandt Information Services celebrates over 35 years of innovation and is looking for intelligent and motivated people to support our constantly growing operations and maintain best in class solutions in a work hard/play hard environment. Be a part of a team that values your ideas and gives you the tools and resources to design and implement your best innovations and concepts! Brandt is a place that values the diversity of our areas and our people.
Brandt Information Services is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Please direct all questions/inquires to careers@brandtinfo.com.
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