POSITION SUMMARY:

Under the general direction and supervision of the Estate Manager and the Assistant Estate Manager, the Estate Host is responsible for efficiently and effectively promoting the sale of wine and ensuring an exceptional brand experience for consumers through the highest level of product knowledge, hospitality and customer service. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.

ESSENTIAL FUNCTIONS / DUTIES:

• Greets visitors to the Estate and ensure they enjoy their wine tasting experience and develop a very positive impression of our wines.
• Accurately describes wines, winemaking techniques, appellations, unique aspects of wine, and winery history.
• Develops and maintains strategic relationships with our discerning cliental.
• Creates and projects the highest standards of hospitality and positive customer relations.
• Takes the initiative for ongoing self-development in the areas of our wines, our brands, general hospitality and acquiring effective sales techniques and acumen.
• Accurately handles routine purchasing transactions, which include operating cash register and accounting of daily sales; processes returns, discounts, etc.
• Opens and closes business day, acting as a Supervisor when needed.
• Provides general wine country information and, in some cases, more concierge type service, calling restaurants for reservations, assisting with appointments at other enterprise wineries, etc.
• Assists with special winery hospitality events as required.
• Represents winery at outside functions as required.
• Performs other duties as assigned by manager.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education:

• Possess an excellent knowledge of wines and winemaking processes.
• Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
• Shows proven ability to effectively and appropriately communicate with diverse client group.
• Possesses professional appearance and demeanor.
• Is flexible, can manage constantly changing priorities with enthusiasm.
• Fluent in English
• Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Two plus years related experience; luxury brand experience desired.
• Has high school diploma or GED
• Must be at least 21 years of age.
• Must be able to work weekends and flexible schedules.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Must be able to lift up to 50 pounds repeatedly.

Must be able to effectively stock wine and non-wine merchandise, set-up and break down structures, tables, etc., and be able to utilize dolly cart and other equipment to assist in moving heavy objects

Pay Range:

$19.52 - $23.66 - $27.80 per hour

Benefits:

• Health insurance – medical, dental, vision, disability & life insurance
• 401k with employer match
• Vacation accrual; 72 hours for Health & Wellness
• Learning & Development opportunities
• Wine discounts!

At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.

This job requisition and salary range are effective as of January 1st, 2023. All company job requisitions prior to January 1st, 2023 are null and void.