Bernardi Toyota is looking for an experienced Service Advisor!

Are you a career-minded Service Advisor committed to providing excellent customer service? Are you sick of getting "Jobs" instead of a "Career"? If so, we would like to talk to you! Bernardi Toyota cares about its employees and provides them with many opportunities for growth.

BENEFITS

Bernardi Auto Group offers a very competitive and attractive benefits package, including but not limited to:

• Promotion from within opportunities - across all six Bernardi dealerships
• Medical, Dental, Vision
• Paid Time Off
• 401(k)
• Life Insurance, Short Term. Disability, Critical Illness, Accident Insurance
• Identity Theft Protection Insurance
• Pre-paid Legal Insurance

RESPONSIBILITY

The Service Advisor is responsible for assisting our service customers while their vehicle is in for service. This includes explaining why additional services are needed after the vehicle is inspected by the technician. You need not be involved in the scheduling of service appointments since this responsibility is managed by our centralized Service BDC.

• Greet Toyota service customers in a prompt, friendly manner. Effectively manage expectations of those waiting for your attention
• Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms
• Clearly document vehicle symptoms on repair order as described by the service customer
• Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle
• Advise service customers on the value of maintaining their vehicles based upon prescribed maintenance schedules
• Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer
• Discuss with your service customer how and when you will follow-up on the status of their vehicle
• Monitor the progress of work on your customer's vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician.
• Ensure repairs are completed on schedule
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to your customer
• Handle service customer complaints in a fashion that maintains high customer satisfaction

REQUIREMENTS

• Prior experience as an Automotive Service Advisor
• Excellent customer service skills
• Great personality - with a desire to have fun while assisting customers
• Excellent verbal and written communication skills
• High School Diploma or equivalent
• Valid driver's license