Job description

NHAH Reception/CSR, Job Description

Client Service Representative

POSITION OVERVIEW

We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 8 full-time doctors and are looking for a Receptionist to join our team! Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean.

AGE REQUIREMENT

· Minimum age requirement is 18 years old

EDUCATION AND LICENSURE REQUIREMENTS

· High school diploma or equivalent

EXPERIENCE REQUIREMENTS

· Significant experience with basic office functions in a busy office environment

· Minimum 1 year of veterinary practice experience preferred

· Customer Service background required

· Veterinary knowledge required

PERSONAL REQUIREMENTS

· Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit.

· Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain

· Should be able to stay calm and efficient during a medical crisis

· Is well-spoken and approaches his/her job duties in a mature nature

· Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping

· Has excellent client communication skills

· Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms

· Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email and other communication programs, type 30 words per minute

PHYSICAL REQUIREMENTS

· Be able to lift and carry records, equipment, and animals weighing up to 40 lbs.

· May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours

WORK CONDITIONS

· May be exposed to unpleasant odors, noises and animal feces

· May be exposed to bites, scratches and contagious diseases

· May be exposed to radiation from hospital equipment

· Should be able to work unaffected in an environment where dogs are barking

· Be available to work evenings and weekends

· Shifts range in length starting at 6:45am and some shifts end at 7:30pm

· Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs

· All hours are prescheduled

· Weekends are mandatory.

· Flexibility and willingness to help cover shifts when needed

· Willing to stay late in case of emergency cases that run past hospital hours

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All clients and staff are required to wear masks, limiting the amount of people allowed in.

Ability to commute/relocate:

• Costa Mesa, CA 92627: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.