About the Role
As a Family Coach/Case Manager in our Donna Family Hope Center you will Shine Hope by interviewing individual clients and families in order to assess their physical, social, emotional and spiritual needs. You will also provide family coaching, also known as case management services to Family Hope Center clients and assist individuals and families with issues such as poverty, drug addiction, child and spousal abuse, and homelessness. Organize support groups, help clients obtain community services, refer patients to other community agencies, and collaborate with civic, religious, and business groups to combat social problems through community programs.

What You'll Do
As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

• Provide leadership in the implementation of the adult education programs
• Assist with the design and coordination of supportive services for families in accordance with program goals and objectives
• Timely and accurately compile and analyze intake and referral information to assess clients/families' needs; complete the enrollment process. Timely and accurately complete all necessary enrollment and assessment paperwork.
• Conduct follow up interviews with clients/families at 30 days or as otherwise indicated by the program and each client's plan of service.
• Provide case management services including, but not limited to, reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
• Coordinate services for group and individual therapy for assigned families/clients as appropriate.
• Provide FHC core classes, such as Faith and Finance, Work Life, Jobs for Life, ESL, GED, Nurturing parenting, and other approved curriculums.
• Provide leadership in the implementation of the adult education programs and financial literacy programs.
• Work with community collaborators to enhance the Family Hope Center adult educational programming.
• Work with Community Coordinator on creating and hosting classes and workshops to engage community with educational programing aligned with the FHC framework.
• Work together with Family Coaches on recruiting participants for Family Coaching program.
• Maintain a master calendar of all Family Hope Center classes and distribute notices of activities and volunteer projects to applicable program staff.
• Provide leadership, support, promotion, and direction to Family Hope Center ministries by evaluating data from evidence-based curriculums pre/posttest and develop action plan using available resources, leadership, and volunteers.
• Discuss needs of client families with Case Managers and Community Coordinator. Based on needs identified by the families.
• Ensure the implementation and accessibility of appropriate empowerment resources to meet those needs through networking, community resources awareness workshops that offer services needed.
• Ensure our program and services align with the Family Strengthening Framework and core programs. This includes serving as an effective leader to ensure team members understand the Family Strengthening framework and programs.
• Develop and manage a system to coordinate on-site and off-site programs and to aid with communication among program sponsors/collaborators.
• Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments, assisting with obtaining housing, and other services.
• Assist with conducting tours for mission groups and community programs as required.

What You'll Bring to the Team
To be successful in this role and a great addition to our team we need you to come with the following:

• Bachelor's Degree in a related field required.
• Minimum two years prior related experience providing community-based services, crisis assistance, or direct social services required.
• Requires ability to observe and make accurate assessments of situations and individuals and determine appropriate action.
• Requires proficient knowledge of and/or work experience using community resources. Awareness of community resources, including social service and health providers required.
• Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services.
• Requires ability to effectively interact and conduct ministry business within the community. Ability to sell strategic ministry opportunities with constituencies required.
• Requires ability to speak, read and write English and Spanish. Must demonstrate cultural understanding; ability to develop positive and trusting inter-cultural and interdenominational relationships based upon previous cross-cultural experience.
• Requires ability to effectively provide oversight to coordinating adult education programs at focus on financial literacy, parenting, employment soft skills, and spiritual.
• Requires ability to effectively provide oversight to volunteers; requires administrative skills to include but not limited to volunteer selection, development, motivation, scheduling, and evaluation.
• Requires ability to travel to various geographic locations as required using various modes of transportation. Requires the ability to provide personal transportation on an as needed basis to perform job functions in the community. Requires ability to provide personal transportation and visit homes of clients to provide in-home services.
• Requires excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate orally and in writing.
• Requires ability to observe and make accurate assessments of situations and individuals and determine appropriate action required.
• Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services.
• Requires ability to speak clearly and make self clearly understood in face-to-face interactions; to articulate with accuracy to speak on the phone
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings; requires ability to work effectively with individuals in a multi-ethnic population.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, and workshops, as required.
• Requires ability to recognize differences in sounds, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
• Requires ability to prioritize tasks and respond in crisis/pressure situations; requires flexibility to meet changing business needs.
• Requires ability to observe and make accurate assessments of situations and take proper action.
• Requires ability to perform tasks with little supervision. Most tasks are governed by standard practices; however, some are not. Innovative thinking is required. Detail-oriented, with good organizational skills required. Requires leadership ability characterized by servant leadership, integrity and honesty. Must possess the ability to lead through influence as opposed to authority.
• Requires personality attuned to the requirements of meeting needs of clients and the ability to establish and maintain effective working relationships with other employees and the public.
• Requires ability to work nights and weekends and be on-call as required.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
• Report suspected child abuse/neglect to the Executive Director and appropriate law enforcement agencies.
• Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner's mission, vision, and values.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

• CPR/First Aid certification;
• A commitment to your own professional growth and development to enhance program services.

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

• Medical and Dental benefits for employees and their eligible dependents;
• Life insurance;
• Short Term and Long Term Disability benefits;
• Paid Time Off and Holidays;
• Paid Parental Leave;
• Retirement Savings Plan; and
• The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.