Deliver exceptional customer service to our customers and end-user at Wake Forest Baptist Health and as an extension of the project teams.

• Work independently to complete assigned tasks in an organized and timely manner.

• Calibrate, test, and update labels on environmental monitoring devices across the enterprise.

• Replace expended batteries in battery-powered RTLS hardware.

• Locate, document, inventory, and tag clinical assets within the Wake Forest Baptist Health enterprise.

• Respond to support calls and emails.

• Navigate to specific locations from a two-dimensional architectural layout.

• Provide clear and timely verbal and written feedback on any identified issues.

• Provide accurate data entry and reporting on work performed.

• Assist in system testing and validation as required.

• Attend daily service team huddle and other meetings as required.

• Assist project teams with system testing, training, and go-live support.

• Other activities as deemed required for the role which may evolve over time.

Qualifications:

• 2+ years experience in a professional services environment supporting technical and non-technical users.

• Advanced problem-solving skills coupled with a commitment to extraordinary customer service.

• Experience supporting RTLS system strongly preferred.

• Experience in enterprise healthcare or hospital environments preferred.

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirements.

• Comfortable navigating all areas of the hospital system including patient rooms.

• Comfortable occasionally working around or with potential biological hazards. Proper personal protective equipment will be worn in accordance with medical center policy and procedures.

• Demonstrate proficiency with Microsoft Office applications and web-based applications like google documents and email.

• Required to climb and stand on ladders, sometimes for extended periods of time.

• Required to work with tools while reaching above your head for extended periods of time.

• Some area travel required between local sites (reimbursable). Must have a valid driver’s license, insurance, and means of transportation.

• Working hours are expected between 8:00 am – 5:00 pm

• While a standard 40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activity.

• Passion for lifelong learning in both personal and professional development

• Employment is subject to an initial and periodic background check

• Comply with required immunizations, health testing, and other vendor requirements.

*** CenTrak is an Equal Opportunity Employer, including disability and protected veteran status. ***