Job description

Major Responsibility Areas (MRAs)

MRA #1 Financial Assistance

· Assists prospective, current and re-entry students with all required administrative, academic, and financial paperwork and forms thru multiple delivery systems.

· Collects and/or analyzes financial data on students to determine financial assistance eligibility within institutional guidelines. Prepares the financial assistance information into a formulated plan and other required documents.

· Advises students about methods to pay for their education, financial aid eligibility, and financial assistance programs; individualizes information to the needs and situation of the student.

· Works closely with campus staff to obtain additional information and documents to secure federal financial aid for current and prospective students.

· Presents financial assistance documentation and then collects completed forms through a video conferencing system. Must be comfortable with meeting with individuals over a video chat.

· Prepares, collects, and manages important financial assistance documents through use of an electronic delivery system and makes sure those documents are included the student’s file.

· Examines and manages documents for accuracy and completeness when requesting financial assistance to be awarded.

· Answers questions for current, prospective, and withdrawn students through our toll-free financial assistance hotline or individual communication and provide accurate information.

· Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial assistance programs and eligibility.

· Works within compliance, accrediting, and university guidelines to insure proper dissemination of information to students, parents, etc.

· Performs and manages other administrative duties as assigned.

MRA# 2 Student Accounts – Account Receivables

· Monitors and verifies the accuracy of charges posted and funds received to explain to students as necessary.

MRA# 3 Compliance, Support and Backup

· Aids with audit process and daily processes with the financial aid department at Campus Support. Maintains a presence and knowledge with Title IV Student Financial Aid programs and all federal and state regulatory requirements.

· Provides support with implementing financial assistance processes.

· Maintains knowledge and awareness of status of other position responsibilities to provide timely assistance when needed.

· Collaborates with Campus Support associates to maintain compliance at the campus level.

Other duties as assigned.

Qualifications

· Project a professional image and provide outstanding customer service

· Keep commitments, meet deadlines, and achieve demanding results

· Organize and execute around multiple priorities

· Cooperate and collaborate as a member of a team

· Use Microsoft Word and Excel to prepare and maintain records, correspondence, reports, and other data

· Analytical competencies

· Workdays and some evenings

· Strong interpersonal and organizational skills and attention to detail

· Strong computer skills

Job Type: Full-time

Pay: $35,295.07 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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