Job description

About us

Pethel Insurance Group Inc is a small business in Kannapolis, NC. We are family owned, with three decades of experience in the insurance business. We truly care about our customers, employees, and our community, and we pride ourselves on exceptional service.

Our work environment includes:

• A great team of talented professionals
• Pleasant work environment
• Growth opportunities

Responsibilities:

This position is responsible for maintaining strong customer relationships and ensuring a positive customer experience by handling inquiries and concerns with speed and professionalism throughout the day. The following is a list of essential functions inherent in the job and are not all inclusive.

• Greet visitors in a courteous, professional manner
• Answer customer calls and inquiries
• Service accounts, including computer input of data while speaking with a customer
• Draft correspondence and assist with document preparation
• Collect payments in person and by phone and accurately remit funds
• Set up and maintain records
• Resolve product and service issues and facilitate corrections where necessary

Skills and Qualifications:

• Office experience required, insurance experience preferred
• Property and Casualty license required; must obtain license within a specified time period if not already licensed
• Punctual and dependable
• Strong work ethic
• Professional, friendly demeanor
• Practical knowledge of MS Office, computer literacy with an aptitude for new technology
• Detail oriented
• Well organized
• Active listening skills
• Possess a desire and willingness to help others

We value our employees by searching out the best talent, rewarding high performance, and holding ourselves accountable while seeking to maintain a pleasant, open, and ethical work environment. We serve our customers by making their satisfaction the highest priority and the ideal candidate would share our enthusiasm for providing the best experience for our customers. If you consider yourself a high achiever and are looking for a long-term career in a stable work environment, we would love to hear from you. Please submit your resume and cover letter for immediate consideration.

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Kannapolis, NC 28083: Reliably commute or planning to relocate before starting work (Required)

Experience:

• clerical office: 3 years (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

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