Job description

HOTEL FRONT DESK AGENT - FULL-TIME $18.00 HOUR

OPEN AVAILABILITY

**PREFERRED ONQ EXPERIENCE AT LEAST 2 YEARS MINIMUM**

Overview

The Hilton Concord hotel boasts stunning views of California’s Mount Diablo. We’re exquisitely located in San Francisco’s East Bay Area. You’ll find a warm, inviting, and contemporary design in our modern, pet-friendly hotel. Our guests have the advantage of a wide spectrum of amenities including 20,000 square feet of event space, delicious dining options, and appealing amenities in our beautiful rooms and suites.

Hilton Concord is in search of a Full-time Front Desk Agent to join our Front Office team!

What will I be doing?

A Front Desk Agent acts as a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check-in, check-out process, in person throughout the stay and through telephone communications.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Attend appropriate training courses, when required
• Assist other departments, if necessary

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:
To keep our team members safe, we've installed clear plastic barriers at each front desk terminal, marked flooring to maintain social distancing, and provide all PPE (masks, gloves, and sanitizers)

Experience:

• Hilton ONQ: 2 years (Preferred)

Work Location: In person

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